Maintenance Pre-Booking Contract – Terms and Conditions

These Terms and Conditions (“Terms”) govern all maintenance pre-booking services provided by First Valet Ltd (“we,” “our,” or “us”). By booking a service, you (“the Client”) agree to the following:

1. Booking and Scheduling

• All vehicles must be scheduled for maintenance pre-booking within either a two-week or four-week period.

• A fixed rate applies for standard services, as outlined at the time of booking.

• Any additional services or variations will be charged separately and must be agreed upon before commencement.

2. Additional Charges

• Excessive debris (e.g., pet hair, sand, or similar contamination) will incur additional charges.

• Such fees will be assessed at the time of booking and confirmed with the Client.

3. Cancellations and Amendments

• Clients must provide a minimum of 48 hours’ written notice to cancel or amend a booking.

• Failure to comply will result in a £25 fee per vehicle, as no deposits are taken in advance.

• Repeated cancellations or late amendments may result in refusal of future bookings.

4. Vehicle Accessibility and Readiness

• Vehicles must be accessible and ready for valeting at the scheduled appointment time.

• A 15-minute courtesy wait period will be observed if a vehicle is inaccessible.

  • If access remains unavailable, we reserve the right to reschedule or apply relevant fees.

• Clients are responsible for ensuring vehicles are legally parked, safe, and suitable for service.

5. Personal Belongings and Child Equipment

• Clients must remove all personal items from vehicles before the service, including but not limited to:

  • Child car seats

  • Prams

  • Pet beds or cages

• Our staff may work around remaining items but will not reinstall car seats or equipment after completion of services.

• We accept no liability for loss or damage to personal belongings left in the vehicle.

6. Rubbish Removal and Additional Services

• Rubbish will only be removed from vehicles with the explicit instruction of the Client.

• Additional or specialist services may incur extra charges, which must be agreed at the time of booking.

7. Liability and Limitations

• While all reasonable care will be taken, we accept no responsibility for:

  • Pre-existing damage to vehicles or interiors.

  • Wear and tear revealed during cleaning or maintenance.

  • Mechanical or electrical issues unrelated to the agreed services.

• Any claims relating to service quality must be reported within 24 hours of completion.

8. General Provisions

• These Terms form the entire agreement between the Client and First Valet Ltd.

• We reserve the right to amend these Terms with reasonable notice.

• Bookings are subject to availability and may be rescheduled due to weather conditions, staff availability, or unforeseen circumstances.

• These Terms are governed by the laws of England and Wales.

Important Note: By confirming a pre-booking, the Client acknowledges and agrees to abide by these Terms and Conditions in full.